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Welcome to UBHOME US Official Store
At UBHOME, we make warranty claims effortless—especially for customers who purchase through our official online store. Just provide your order details or proof of purchase, and we’ll handle the rest. No complicated forms, no runaround.
This standard warranty covers all products sold through authorized retailers and our official store, so you can shop with confidence.
Have your order receipt ready? Send it to support@ubhome.com, and our team will confirm your warranty right away.
Category | Warranty Content | Warranty Period |
---|---|---|
Robotic Lawn Mower | Robotic Lawn Mower (including the built-in lithium battery) | 2 years |
Accessories | Reference Station, Charging Station and Lora Gateway | 2 years |
Consumables | Blades\Pegs\Nails | / |
Note: Consumables included with the product are not covered under warranty. This warranty provides additional protections beyond those required by local consumer laws. Specific terms and duration may vary by country/region.
For purchases from UBHOME Official Stores & Authorized Resellers:
Step 1: Gather Proof of Purchase
• Order confirmation (online purchases) or
• Dated receipt/invoice with product details
Step 2: Document the Issue
• Serial number + photos/video of defect
• Troubleshooting steps attempted
Step 3: Submit Claim
• Online portal priority for official store buyers
• May require return for inspection
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