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Welcome to UBHOME US Official Store
We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.
Customers may request a free return within thirty (30) days of purchase (or delivery, if later) if the product is unopened, unactivated, or unused, with all original packaging and accessories intact. A valid proof of purchase (receipt, invoice, or order confirmation) is required.
If the product has a manufacturing defect or an issue caused by UBHOME, customers may contact our after-sales service team within 30 days of purchase for a free return and full refund, including return shipping costs.
For refunds, a transaction fee will apply:
If eligible, you’ll receive step-by-step return instructions, including:
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