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Welcome to UBHOME US Official Store
Thank you for shopping with UBHOME. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time. Below are our shipping terms and conditions:
All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays).
Standard delivery typically takes 2-7 business days after processing, depending on your location relative to our warehouses.
Please allow additional transit time for unforeseen shipping delays.
All UBHOME orders are shipped to the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and other outlying territories).
Category | Order Processing | Estimated Delivery | Shipping Methods | Shipping Fee |
---|---|---|---|---|
Robot Lawn Mower | 1-2 business days | 2-7 business days | FedEx | Free Shipping |
Other Accessories | 1-2 business days | 2-7 business days | UPS, USPS, FedEx, DHL |
Orders over $49.99: Free shipping Orders under $49.99: $6.99 |
1. Shipment Confirmation
2. Tracking Updates
3. Need Help?
If your tracking hasn't updated after 10 business days, please contact our support team at support@ubhome.com.
Customer Responsibility
Please ensure your shipping address is 100% accurate. UBHOME is not liable for:
1. Missing/delayed packages
2. Shipping damage
3. Any losses resulting from incorrect address information
Address Restrictions
We cannot deliver to:
1. P.O. Boxes
2. Military addresses (APO/FPO/DPO)
Immediate Action Required
If your order arrives damaged, you must:
Important Notes:
Refunds & Returns:
For complete return instructions and eligibility, please review our Return & Refund Policy.
Shipping Support:
For any shipping or order inquiries, contact our support team at support@ubhome.com.
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