Return & Refund Policy

We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.

1. Free Returns (Unused Products)

Customers may request a free return within thirty (30) days of purchase (or delivery, if later) if the product is unopened, unactivated, or unused, with all original packaging and accessories intact. A valid proof of purchase (receipt, invoice, or order confirmation) is required.

If the product has a manufacturing defect or an issue caused by UBHOME, customers may contact our after-sales service team within 30 days of purchase for a free return and full refund, including return shipping costs. Please contact email at support@ubhome.com

For refunds, a transaction fee will apply:

  • 3.8% for credit card & Klarna payments
  • 3.49% for PayPal payments